Solutions for WhatsApp-heavy, customer-facing teams
Whether you run an online store, a SaaS product, an agency, or a local service business, Responn adapts to your workflows and channels.
E-commerce
E-commerce & D2C brands
Turn WhatsApp and Instagram into reliable sales and service channels without adding headcount.
- Answer product FAQs with AI trained on your catalog
- Confirm COD orders and reduce no-shows automatically
- Share personalized recommendations based on order history
- Handle returns/refunds with policy-aware workflows
- Keep store, CRM, and messaging in sync
SaaS
SaaS and software companies
Make it easy for users to get answers and help, while keeping your support and success teams focused on high-value work.
- Deflect repetitive "how do I…" and billing questions to AI
- Tie each conversation to the right account/plan in your CRM
- Route high-value customers to senior reps automatically
- Collect feedback and feature requests from conversations
- Help product teams see real user language
Agencies
Agencies and service providers
Give every client a responsive, branded support experience while managing everything from one place.
- Multi-client inbox with separate views per brand
- Shared templates and workflows customized by client
- Automated lead qualification and routing to owners
- Unified reporting on volume and outcomes per client
- Optional white-label options for agencies
Local Business
Local and appointment-based businesses
Use WhatsApp as your front desk for inquiries, bookings, and reminders.
- Automated replies to hours, location, service questions
- Self-serve appointment booking and rescheduling
- Automatic reminders and follow-ups to reduce no-shows
- Capture basic customer details for future visits
- Multilingual support for local customers
Healthcare
Healthcare, clinics, and wellness
Make patient communication smoother while keeping compliance and privacy top of mind.
- Pre-visit intake questions over WhatsApp
- Appointment confirmations, rescheduling, follow-ups
- Secure, auditable logs of all communication
- Role-based access and restricted data views
- Automated reminders for medication/refills
Real Estate
Real estate and high-intent leads
Be the first to respond to property enquiries and never lose a hot lead again.
- Structured qualification flows for budget/location
- Segment hot vs cold leads and route instantly
- Share listings, photos, and links in WhatsApp
- Full WhatsApp history attached to CRM leads
- Automated follow-up sequences for warm leads
Not sure where you fit?
Talk to the team and we'll map Responn to your workflows.