AI that understands, decides, and executes
Responn's AI assistant reads every message in context, looks up the right data across your systems, and decides what to do next. It can answer questions, trigger workflows, update records, and only brings humans in when needed.
- Understands natural language across WhatsApp, Instagram, Email
- Uses full conversation history + customer profile context
- Fetches live data from CRM, ERP, and inventory
- Executes actions: refunds, updates, bookings
AI reading intent and checking CRM data instantly.
One shared inbox for every customer channel
Replace scattered chats and disconnected inboxes with a single, clean workspace. Your team sees every conversation in one place, with the full customer history and AI assistance built in.
- Unified view for WhatsApp, IG DMs, Email, Web Chat
- Smart assignment rules and round-robin routing
- Internal notes, mentions, and supervisor oversight
- SLA timers and priority flags for urgent issues
All your channels in one clean workspace.
No-code workflows for support, sales, and ops
Automate your most common flows with a visual builder. Define triggers, conditions, and actions, then let Responn handle the routine while your team focuses on edge cases.
- Drag-and-drop builder (Trigger → Condition → Action)
- Support for delays, branching, and fallbacks
- Reusable templates for common industries
Visual builder for complex logic without code.
Connect to the tools you already use
Responn plugs into your CRM, ERP, e-commerce, billing, and support stack so AI can safely read and write data in real time.
If your tool has an API, we can connect to it.
See how automation impacts your team
Track the metrics that matter. Understand where AI saves time, where humans add value, and where to optimize next.
Real-time metrics dashboard.
You control what the AI can and cannot do
Responn is built to keep humans in charge. Decide which workflows AI can run autonomously, where it should ask for approval, and what always goes to humans.
- Per-workflow autonomy controls
- Confidence thresholds for auto-actions
- Full audit logs of every AI action
Approval interface for low-confidence actions.